Hi, I'm Hakan.Senior Business Analyst & IT Professional
I help teams deliver smarter solutions by analyzing needs, optimizing systems, and driving results.
About Me
Experienced Senior Business Analyst with a strong background in global CRM and VAT compliance projects. Skilled in SQL, requirement analysis, and working with international teams. I enjoy turning complex problems into clear, actionable solutions and driving digital transformation across industries.
Senior Business Analyst
Etiya Corp
2024 — Present
Development of the CRM project of the Maldives' leading telecommunicatio company. Follow end-to-end software development processes and understand complex customer requirements.Scrum master in one of the developer teams. Determining and tracking resolution of customer issues to increase customer satisfaction. Assist new product release activities. Global Telcom domain experience.
Senior Business Analyst
Sovos EMEA
2023 — 2024
To be involved in the development processes of the global tax solution softwareproduct used in Europe and America.Developing, overseeing, and maintaining complex tax content for a global VATcompliance software.Working with global teams.
Product Owner
Solvemarkaz
2022 — 2023
Manage e-commerce projects from start to finish, coordinating requirements analysis, planning, implementation, testing and deployment.
Business Analyst
Woohoobox
2022 — 2023
Evaluating the user experience and navigability of the e-commerce platform and providing suggestions to contribute to website and mobile app development processes. Development of stock, payment and various APIs. E-commerce and marketplace development experience.
Work Experince
Working with Hakan was a pleasure! Always the pro-active professional, he never lacked the patience to jump on a call and go over documents and issues, fostering a collaborative and supportive work environment which greatly contributed to quick resolutions.
Inês Carvalho
Lisbon
Collaborating with Hakan was an absolute pleasure! Hakan consistently demonstrated competence, proactivity, collaboration, and professionalism in all aspects of our work together. His proactive approach shone through in every interaction, setting a high standard for efficiency and effectiveness. Hakan's eagerness to engage in discussions and delve into problem-solving greatly enhanced our teamwork and contributed to successful outcomes. I would highly recommend Hakan for his dedication, and expertise.
Gabriel Pezzato
Stockholm